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Written By:
Ceara Crawshaw
Benoît Meunier

3:29 As a driver in need of insurance, I must supply all precise information about my car, including sub-categories of information, so that the insurer can offer me with an appropriate price.

Blue Surfer asked about categorizing an item and revealing category-specific options. As a driver in need of insurance, the user must provide all specific information about his car, including sub-categories of information, so that the insurer can provide him an appropriate price.

The solution involves looking at conditional logic, checkboxes, and progressive disclosure to ensure that only relevant information is exposed. The categories may be mutually exclusive or cumulative, thus adding to the problem’s complexity. The progressive disclosure concept seeks to be robust and to offset the disadvantages of displaying information on the fly.

However, Benoit and Ceara’s technique entails employing an empty state to represent action, reaction, and repercussions associated with the question asked. The success feedback is nearby, and the user can access the follow-up inquiry via a hyperlink if he so desires. This method emphasizes proactive communication and a clearer picture of the expectations.

The P&P crew swarms around UX problems from all around the world, and the narrative thread between them. They are all UX problems that happen in enterprise software. With minimal context, we work on the problem as a team, apply our advanced interaction expertise and come up with a solution (a hypothesis on solving the problem 😛). It’s like looking over the shoulder of someone at work, but better!