Employee UX

Are your employees happy to work for you?

A strong team is the lifeblood of your company. We tap into the potential of your teams and transform company culture so that business booms.

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Create a workplace your employees love

We are in the midst of an employee revolution.

In today’s best companies, the days of formal attire and working past midnight are long gone in favour of comfortable clothes and flexible hours. These might sound trivial, but when your employees look forward to working instead of dreading it, your business will boom.

Let’s get Technical

What is UX?

User experience design (UX) is a design discipline which gathers evidence through user testing to make de-risked design decisions. Normally we apply our design lens to designing interactions in software, but other times we’ll map an entire user experience (not in the digital context).

We use simple interviewing to full-fledged click through usability tests. This allows us to gather deep insights (and shocking reveals) which fundamentally effect our design.

How can that apply that to EmployeeUX?

Design has been iterating on user adoption for consumers forever, but the same principles and techniques apply to your employees. They too can feel lost and confused, just like they can when using technology.

Do you need our help?

A few common symptoms of bad employee experience…

It may not sound serious, but a poor employee experience can lead to higher turnover and thus far higher onboarding costs. Here are a few symptoms of companies that need some love:

Not accountable

People feel no need to stand behind their work.

No Connection

Your company’s mission feels unimportant.

Poor Communication

Misunderstanding on projects are common.

Competition

Being the best is more important than success.

Missed deadlines

Deliverables are often arriving late.

Exclusion

Team members aren’t brought into the process.

Work isn’t used

People’s work is never being put to use.

How will Pencil & Paper Help?

Our Employee Process

User experience research aims to understand the whole picture – that means the experience of individuals on a daily basis up to the processes and systems which they work within. The key to our success is understanding people, that’s what we’re good at. Like in all things, we can’t begin to design solutions until we understand the constraints.

We gather insight from an array of sources, from user interviews, observational research and any other sources which might clue us into cultural dynamics.

What we find in discovery, we’ll map into instantly understandable visuals. These help us understand the whole picture and plot a route to our culture transformation destination.

Armed with knowledge and alignment on what a bright future looks like, we move into the next phase.

This phase is typically a longer duration, as culture change takes time. We’ll agree upon what setup works the best for you. Maybe we stick around and help with the process or provide training to your HR team so they can iterate independently.

Since the design process has included your employees and management teams in a meaningful way, everyone will be more aligned and committed to change. The shared sense of excitement for the future of the company will motivate and drive us forward.

Book a 15 minute call with us

3 Ways We Can Fix Your Culture

EUX Products and Services

1

Culture Consulting

We all know how important culture is to the success of a business, but it takes intentional efforts to lead it in a positive direction. Focusing on everything required to grow the business while simultaneously directing effort to culture is no easy feat and can sometimes feel unmanageable.

We are positioned to help your business with culture, because:

  • As outsiders, we have the luxury of a fresh perspective
  • Our unique set of expertise allows us to gain deep insights
  • Our user-centered approach allows us to foster user adoption of culture 
 changes

If the symptoms of bad employee ux piqued your interest, we should talk to see if we’re a fit.

Book a 15 minute call with us

75%

of businesses lose over $10K per year on ineffective recruitment and onboarding

$80K

the real cost of onboarding a new employee that makes $100k per year

2

Recruitment and Onboarding Consulting

Do you have a recruitment problem?
Businesses don’t just compete for marketshare, they compete for the best and brightest to make their business thrive. You stand to lose huge amounts of value creation because you have the wrong people, or the right people don’t stick around.

Do you have an onboarding problem?
Once you’ve attracted a star hire, what’s their first week look like? Do they feel like they’re fending for themselves? Chasing down a computer, trying to figure out who is who?

Book a 15 minute call with us

3

Training for Professionals

We all know how important culture is to the success of a business, but it takes intentional efforts to lead it in a positive direction. Focusing on everything required to grow the business while simultaneously directing effort to culture is no easy feat and can sometimes feel unmanageable.

Our training
We help HR professionals integrate some design and research skills into their everyday work. Some things you’d learn:

  • How to conduct user-centred interviews and interpret your findings
  • How to prototype solutions and track how effective they are
  • How to map company processes easily and visually
Get to know us

Design Articles

Our articles on Employee UX & UX design

This illustration is split in two. On the left is a detective in a trenchcoat holding a notepad. On the right is a presentation board on a tripod showing a productivity graph with a downward arrow.Employee UX
July 30, 2020

The Case of the Tanking Team

Introduction This article is part of a series that highlights some of the common challenges…
Employee UX
July 28, 2020

The Case of the Quitting Client

Introduction This article is part of a series that highlights some of the common challenges…
Employee UX
July 7, 2020

The Case of the Rising Tensions

Introduction Acme Co is a company much like any other. Its business revolves around software—…
Image of investigator on right and video call screenshot with sad person on leftEmployee UX
June 18, 2020

The Case of the Absent Associates

Introduction Acme Co is a company much like any other. Its business revolves around software—…