Time for a redesign? Use our checklist to assess your software's design needs—quick fixes or a full overhaul. ✉️

UX AUdit Service

 Get a concrete UX baseline from the experts

 Internal discussion can only go so far. Get our systematized UX audit process and gain the clarity and alignment you need to go forward quicker.

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Business Outcomes of Bad Design

Is your company being held back by design debt?

Poor Demos

The product doesn’t present in an impressive way

Low Adoption

Users aren’t using the tool and getting value from it

Churn at Renewal

Customer success is variable leading to churn

Hindered Growth

Product’s relevance and appeal is questioned

Business Outcomes of Bad Design

Is your company being held back by design debt?

Poor demos

The product doesn’t present in an impressive way

Low Adoption

Users aren’t using the tool and getting value from it

Churn at renewal

Customer success is variable leading to churn

Hindered growth

Product’s relevance and appeal is questioned

A recognized UX Audit agency

Trusted across the world

Our team teaches our process to product processionals from some of the world’s best brands

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Why consider a UX Audit

Hope is within grasp

Sometimes design issues present as “90’s UI”, other times they are hard to use, or the whole experience just doesn’t feel very well thought out (after years of adding lots of new features and functionality).

Most of the time teams approach us because internal discussions aren’t getting them anywhere. Inconsistency is inevitably introduced, as products grow adding up to a weird or disjointed experience. Sound familiar?

A UX audit can be a great starting point to give you concrete steps and demystify the “design” way of thinking, giving you the fuel you need to start making product changes.

Benefits of the UX audit service

How can a UX Audit help your team?

Teams struggle to fix persistent UI/UX issues though many know there’s a design problem, they don’t know how to fix it or what’s worth fixing first.

A UX Audit gives you:

  • A ranked list of design priorities and their severity. Leading to;
  • An aligned team who understands the issues and is ready to move forward.
  • An approach to help you plan and execute major improvements.
Just what we need

"We see teams have a lot of “aha!” moments when we present the design strengths and opportunities. Something often “wakes up” in teams, where they start to believe in the possibilities of where the product can go, after struggling so long to deliver things they don’t always feel good about."

Ceara Crawshaw, CEO & Auditor at Pencil & Paper

Who UX Audit Services Are For

Who can benefit from a UX audit

UX Audit services aren’t right for every product or team. Consider the following when figuring out if a UX audit is right for you.

Age of your product

If your product has evolved over time, accumulating features gradually with different raitonale, it’s a good candidate for a UX Audit

Size of your product

Larger products often have more intricate UX challenges and deeper functionality that could benefits from a UX audit

Tech & design debt

If you have a long backlog of technical or design issues that need addressing, an audit can be the best place to start

That's SO us!

UX Audit Outcomes in Detail

A UX audit signifies a big step forward

Show the team that design can be concrete, practical and not “hand wavy” our systematic approach proves this

Prioritize your roadmap

Gauge your biggest opportunities and integrate them into your planning

Easy entry point

It’s a low commitment introduction into the world of design

Fresh perspective

Our team are outsiders who aren’t constrained by history

Refresh organizational fatigue

Debates around design choices can lower the energy on the team, a UX audit reinvigorates the team

a UX audit company that shines

Our specialized team examines the product deeply

These are the facets we examine to establish your UX baseline during a UX audit:

Content

The language, metaphors and iconography used to communicate

Labelling & IA

The quality of instances and formats of indicators and what things are called

Presentation & UI

General orderliness of layouts, modals and scrolling behaviours

Navigation

Whether mechanisms are in place for the user to maintain a sense of place

Interaction & Flows

Actions, buttons, links and interactive elements are clear and hierarchical

Visual hierarchy

Visual design principles leveraged to ease and guide the cognitive load

Forms

User input forms with appropriate error-handling and data loss prevention

Data tables & Viz

Intentional layout and user-centricity of data, table actions, charts and graphs

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UX AUDIT Process

The step-by-step process we take with teams

Our unique approach delivers a high-impact audit using time efficiently and focusing on what’s important

FAQ

Rule out risks and reservations

You aren’t alone in some concerns around collaborating with an external team for your UX. We’ve compiled a list addressing the most common FAQs we’ve seen

How long does the UX audit process take?

From start to finish, our typical timeframe is 3 weeks.

What does Pencil & Paper specialize in?

We specialize in enterprise software or B2B SaaS. These use cases are workflow heavy, data rich and fairly complex. As a specialized company we bring a subject matter expertise to your tough UX/UI problems.

My software is very specialized, can you understand it enough to do a good job?

Complex domains is our specialty. We’ve seen hundreds of software products across fintech, biotech, data visualization, dev tools, genomics/labs, data analysis, accounting etc.

How systematic is the process? Isn’t it just taste?

We merge our set design standards with our expertise and background in B2B software to formulate a professional opinion we can provide you with. We also calibrate our UI standards to the type of context you’re in.

Is this going to feel like a roast where you say everything is wrong?

The way we see it, growing and iterating your product inevitably results in inconsistency - every produce has good things about it as well as opportunities. We present the results in a way meant to empower the team, not overwhelm the team. Design should be a breath of fresh air.

How actionable is a UX audit?

In our UX audit methodology, we find quick wins for your team to use in your roadmap and prioritization exercises.

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Ready to level up your enterprise UX?

A UX audit helps bring clarity, focus, and alignment. It's one of the most impactful investments of time and energy you can devote to your product. Get in touch to learn more.

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