UX AUdit Service

How confident are you in identifying your UX problems and opportunities?

We give enterprise product teams clarity on the points of friction and opportunities for delight in their products.

A STRATEGIC INVESTMENT

Your product has been growing—now it’s ready to evolve

Conducting a UX audit is a chance to take a step back and critically assess the platform through a strategic, user-centred lens. Now you can understand where your baseline UX stands and how to proceed in your redesign, iteration, scaling or innovating!

Raise your UX Standards

Is this a familiar reality?

Difficult to Use

The product feels overwhelming, confusing and tedious, perhaps stuck in the past

Clunky Flows

A patchwork of interactions feels like totally different people created them with no user in sight

Low Quality Feel

The refinement level of your software doesn’t reflect the sophistication under the hood

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Poor Retention

You’re losing users and you’re not sure what the sources of friction are

Feature Bloat

Features have been added hastily and don’t always feel like they make sense

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Support Tickets

The frustration is coming out in the support tickets and requests that you receive

Your Goals

Enterprise software that brings excellence

World-class, enterprise grade experience in both the demo and real life

Enthusiastic, undeniable adoption rates

Relevant and cutting edge in the face of competition

Streamlined features that increase performance with impact and purpose

Cohesive direction from analytical data to prioritize and strategize

Intuitive workflows that serve your users through all devices and use cases

Who can Benefit

Value at each stage of your company’s growth

As a new startup

An early investment in user-centered documentation will build exponential value as it enables the team to move faster and prioritize

As an established enterprise

A UX audit can help you to re-evaluate early-stage decisions from an enlightened perspective. Cut through the confusion and zero in on what’s a real UX issue

As a scaling company

UX audits bring to light areas of friction and opportunity, so your team can make informed decisions for your product roadmap to your growth trajectory is enhanced with high impact UX changes

UX AUDIT Process

How we analyze your product

Discovery
At this stage, we learn about your organization so we can tailor the focus and provide recommendations with context. This includes your target audience, business strategy and overall objectives.
Analysis
A hands-on exploration of your product by our audit experts will be conducted. Our ~120 criteria will be used to assess all facets of the experience.
Calculation & Scoring
We calculate the severity and impact of your UX issues and score each facet of your design so you can see where to focus
Recommendations & themes
Possible paths-of-action to resolve major each issue will also be indicated to help visualize what a solution could look like.
Presentation
You will be given a comprehensive document. We will walk you through the results with a live presentation so that there is plenty of opportunity to discuss any observations, questions and ideas.

Value Added

What you get from a UX Audit

Ranking

For each issue identified, we include an explanation of the problem and heuristic principles breached and severity rating to help with prioritization.

Solution Possibilities

Each friction area is followed by possible paths of action with related implications to give concrete ideas at what solutions might look like

Live Expertise

You will be given a comprehensive document. We will walk you through the results with a live presentation so that there is plenty of opportunity to discuss any observations, questions and ideas.

Digital Document

The UX Audit document will walk you through the identified areas, ways of thinking, solutions and other considerations in one neat package that can be shared with your entire team and act as a reference point for the next leg of your journey.

Get in touch

Ready to level up your enterprise UX?

A UX audit helps bring clarity, focus, and alignment. It's one of the most impactful investments of time and energy you can devote to your product. Get in touch to learn more.

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